Please take a moment to read the following Terms and conditions carefully, as the information stated here applies to you as a customer.

The online store  Natural Hemp Life (hereinafter referred to as the “store”) is operated by:

  • Company: NIP: 5252758153
  • Address: Pańska 5 26 00-124 Warszaw
  • Registration Number: 5252758153
  • VAT No.: PL5252758153
  • Email: info@naturalhemplife.eu

(hereinafter referred to as “vendor” or “Natural Hemp Life”).

Our terms and conditions govern the operation of our online store, rights, and obligations of the user and the trade and govern the business relationship between the seller and buyer.

The buyer is obliged by terms and conditions that are valid at the time of purchase (placing an order).

The following Terms and Conditions apply to all products, offers, services and agreements made with, or on behalf of, Natural Hemp Life unless otherwise agreed in writing.

All content found on Natural Hemp Life’s store and any of its sub-domains is the property of Natural Hemp Life and may not be republished, modified, redistributed or used without our express written consent.

We reserve the right to refuse service to anyone, at any time.

Any ambiguities in interpretations of the following cannot be used against the drafting party.

Products and Services

We reserve the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

We cannot be held accountable for any variation in the color, smell or flavor of any of our products. Natural Hemp Life CBD Oil is a natural product, and subject to natural variations.

We reserve the right but are not obligated to, restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.

We may occasionally run special offers and services relating to our products through our website. We reserve the right to halt and control such offers at our own discretion.

We cannot guarantee that our services will be uninterrupted or error-free. In this situation, Natural Hemp Life will contact the customer to arrange a solution.

We encourage customers to inspect their products upon receiving them, and in the case of any defects, contact us immediately. However, within a maximum period of 3 days.

Once an item is delivered to and accepted by, the ordained address, the risk is transferred to the customer.

Information

No information supplied by Natural Hemp Life should be taken as advice or medical knowledge it is for general purpose only. Any decision made based solely on the information on this website is done at your own risk.

We reserve the right to modify any information or content present on our website and derived literature. You agree that it is your responsibility to monitor any change.

Although we endeavor to ensure that all information on our website and derived literature is correct, there may be occasional typographical errors or omissions. We reserve the right to correct these as we see fit, as well as update or cancel any order that may be affected.

Placing an order

The purchase agreement between the seller and the buyer in an online store Natural Hemp Life has concluded at the moment the customers place an order. From this moment on, all the prices and other terms are fixed and are valid for both the seller and the buyer. A buyer is a person whose data is indicated when placing the order. Subsequent changing customer data is not possible. The purchase agreement is electronically stored on the server.

PAYMENT METHODS

Pay by card (via PayU)

Pay easily and securely with VISA and MASTERCARD via world-leading PayU. Natural Hemp Life uses 3D secured which is a security technology that VISA and MASTERCARD have agreed to verify the cardholder for e-commerce purchases. All card details are encrypted and are never visible to Natural Hemp Life.

Direct bank transfer

If you wish to pay by direct bank transfer, you can send payment to the following details:

  • Company: Natural Hemp Life
  • Address: Pańska 5 2600-124 WarszawaPolen
  • IBAN: PL78 1050 1054 1000 0092 5895 0691
  • SWIFT/BIC: INGBPLPW
  • Bank name: ING Bank Slaski S.A.

Make sure to use your order number as a reference.
Note: Although instant, in many cases, a bank transfer can take up to 3 days to clear depending on where it is being transferred from. We will start packing your order as soon as your transfer clears.

Prices

All prices found on the Natural Hemp Life website include VAT unless expressly provided otherwise. Any additional costs that may occur will be displayed separately.

Prices are valid at the time of placing the order and have not a predetermined validation.

Prices are valid in the case of payment with the above-listed methods of payment under the conditions and terms written above.

We reserve the right to modify prices without a period of notice.

It may happen that the pricing information is incorrect. In this case, or in the event that the price change appears between the processing the order, Natural Hemp Life will allow the buyer to cancel the purchase.

Discounts and promotional codes, and the like do not add up. Only discounts which are available for each product individually and promotional code do.

 

Promotional code

Promotional codes bring various benefits in the purchase and are limited in time. Active promotion code can be found on the title page advertisement, in our e-mail communications or other media.

Changing a promotional code for cash is not possible. In the event that the value of the purchase is higher than the value of the voucher, the holder of the promotional code has to accept a surcharge fee. The value of purchase must be higher than the value of the promotional code or voucher.

Shipping information

Natural Hemp Life applies free shipping on all orders throughout Europe, free of charge. No matter the order value. Natural Hemp Lifes’s CBD products can be shipped to all countries within Europe. The latest techniques and services ensure that your package arrives safely, securely and in a timely manner. All Natural Hemp Lifes’s products are shipped in discreet, unmarked packages.

All Natural Hemp Lifes’s products are sent directly from Sweden via national post Post of Sweden (PostNord).

Any duty, import, or general taxes or fees for sending our products to an international country will be passed to the consumer, we cannot be held responsible for these extra charges.

Delivery information

All Natural Hemp Lifes’s packages are sent out to our customers by the national post of Sweden (PostNord).

The delivery time of your package depends on the service level you have chosen. Deliveries to countries within the EU usually take between 2-8 business days, to countries outside of EU up to 20 business days (for countries far away). Please keep in mind that usual delivery times can vary depending on destination, and are dependent on entry into the country along with other variables.

Any duty, import, or general taxes or fees for sending our products to an international country will be passed to the consumer, we cannot be held responsible for these extra charges.

Return Policy

The shelf life of your product is 2 years after purchase and 6 months after the opening of the product. Each individual CBD product has an individual shelf life, so you must refer to yours to see it.

In the event of receiving any faulty or damaged items, within 14 days after the goods were accepted and received by the customer at the delivery address, the customer has the right to report (info@naturalhemplife.eu) to withdraw from the contract without having to state a reason for his/her decision. The deadline shall commence one day after the date of acquisition. The only cost to the consumer for the cancellation of the contract is the cost of returning the goods. Goods must be returned within 14 days of the filed notice of withdrawal.

The consumer must return all the items to the seller in their original package sealed, undamaged, unopened and in the same amount, unless the item is destroyed, damaged, lost, or its quantity is reduced, without the fault of the consumer. The consumer may not use the products freely until the withdrawal from the contract. Only when the items have been safely received and inspected, will a refund be made.

In the case of a withdrawal, where a discount code or promotional code was used, these assets are considered as discount and will not be returned to the user. The user will only be refunded the amount paid for the article. Shipping costs are non-refundable. Import duties are non-refundable.

If you wish to return an item, please contact us by email via info@naturalhemplife.eu. Only once, arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 days.

If you noticed upon a delivery that the item or consignment is physically damaged, it lacks content or is showing signs of opening, you can file a compensation process for the national post of Sweden.

If you receive a damaged item, please take photos right away. Ensure that the goods are packaged safely and securely for their journey back to us, and once agreed with our customer service send the goods back to use for inspection.

Refunds and Replacements

By placing your order, you accept the terms that an international order held by customs or is lost in transit cannot receive a refund. An order that falls under these circumstances will be handled on a case by case basis.

Repayment of payments will be made as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal. Payment refund to the buyer will be made by bank transfer to his bank account.

If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via your initial payment method if possible or store credit.

Please note: Return costs incurred by the customer are non-refundable unless the item arrived damaged.

We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at info@naturalhemplife.eu

If your item was damaged upon delivery, you must inform us within 14 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.

Copyright; Trademarks

The material and content of this site, including but not limited to text, logos, photos, graphics and code (collectively “Content”) are protected by copyright, trademark or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future.

“Natural Hemp Life”, and all other logos, page headers, custom graphics, and icons are trademarks, trade names and/or service marks owned by Natural Hemp Life, or an affiliate of the Company unless otherwise indicated.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing Natural Hemp Life products. You may display and, subject to any expressly stated restrictions or limitations, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or purchase products from Natural Hemp Life. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited unless authorized in writing by Natural Hemp Life. You may not modify, remove, delete, augment, add to, publish, or participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. All rights to such Content are reserved to Natural Hemp Life or its licensor. You further agree not to change or delete any proprietary notices, warranties, or disclaimers from materials downloaded from the site.

If you violate any of these terms, your permission to use the Content automatically will terminate and you must immediately destroy any copies you have of any portion of the Content.

Limitation of liability

The buyer must before buying inquire information about the legality of the article in his country. We are unable to provide information on the legal status of any of our products in your country of residence. It falls to you, the buyer, to ensure that anything you purchase is legal.

Natural Hemp Life does its best to ensure the currency and accuracy of the information published on its web pages. However, the nature of items, delivery or price change can occur during order processing. In this case, the seller will inform the customer about the changes and allow him to cancel the contract or replace the ordered item.

Natural Hemp Life is not responsible for the content of opinions on the articles written by visitors. Before publishing the review Natural Hemp Life rejects those that contain obvious untruths, are inappropriate, misleading or offensive. Natural Hemp Life is not responsible for the information and opinions and abstracting from any liability arising from the information provided in the opinions.

Complaints and disputes

Natural Hemp Life respects the existing consumer protection laws, and after all reasonable efforts to comply with its obligation to provide an effective system of dealing with complaints.

In the case of problems, the buyer can connect the seller via by e-mail at info@naturalhemplife.eu. Natural Hemp Life aims to correspond with the customer within 3 working days. The complaint procedure is confidential.

Natural Hemp Life recognizes that the essential characteristic of consumer disputes disproportion between the economic value of the claim, and the necessary time and costs incurred in order to resolve the dispute, which is also a major barrier to the consumer to initiate proceedings before the court. Therefore, Natural Hemp Life seeks its best to resolve any disputes amicably.

In accordance with legal norms, Natural Hemp Life. does not recognize any contractor court settlement of consumer disputes as responsible for resolving consumer disputes, which the consumer can be triggered in accordance with the Act on the extra-judicial settlement of consumer disputes.

That legislation arising from the Act on the extra-judicial settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

Disclaimers

The customer agrees that their use of any product or service provided by Natural Hemp Life is done at their own sole risk. All products are supplied as-is, without any express guarantees.

In no situation is Natural Hemp Life or any of its affiliates liable for injury, loss, claim, or any type of damages as a result of using its services and products.

Changes to the Privacy Policy and Terms and Conditions

We reserve the right to amend its Terms and Conditions at any time without notice to the Customer. The latest Terms and Conditions can be viewed here, on the Website.

Changes to the Privacy Policy and Terms and Conditions

We reserve the right to amend its Terms and Conditions at any time without notice to the Customer. The latest Terms and Conditions can be viewed here, on the Website.

Contact and Questions

If you have any further questions, please do not hesitate to get in contact with us.
If you have any questions, complaints or comments after reading the Terms and Conditions, please feel free to write to us or e-mail us.